D365FO @ Fortnum & Mason Plc

Microsoft have recognized the success of the D365FO implementation project that I led for Fortnum & Mason in a hybrid role as Project Manager & Solution Architect. You can read the customer story, see quotes from the business leadership & Key Users and watch the project video here: https://customers.microsoft.com/en-us/story/745192-fortnum-and-mason

We were able to deliver a go-live across all the following business areas, using a big-bang approach, over the course of 24hrs:

  • Microsoft D365FO – Core Solution inc Retail MPoS & CPoS in-stores.
    • Core Solution inc Retail MPoS, RSSU & CPoS
    • Multiple Call Centres inc MOTO Payments, Duty Calculation, Delivery Services Integration, address validation etc
    • Finance
    • Product Information Management
    • Procurement
    • Advanced Warehouse (Pick, Pack and Dispatch)
      • Integration – Carrier Service / Shipment Labeling
  • Cloud Hosted on Microsoft Azure
  • Business Intelligence delivered via Microsoft PowerBI Desktop & Mobile App
  • Microsoft D365FO Warehouse Mobile App
  • Microsoft D365FO Unified Operations Mobile App (Invoice Approvals and Purchase Order Approval)
  • PowerPlatform – LogicApps
  • High Performance Interfaces – D365 <> Middleware Partner
    • Interface – 3PL
    • Interface – eCom Platform
  • Integration – 3rd Party Store Replenishment Planning Tool
  • Integration – 3rd Party Address Validation Tool
  • Integration – 3rd Party Duty Calculation Tool
  • Integration – 3rd Party Gift Card Platform
  • Integration – 3rd Party Duty Reclaim Platform

As with all projects this isn’t the end of the F&M D365 journey, together we built and implemented a platform. As a conscious decision of the F&M leadership to invest in a stable base from which to deliver the next 310+ years of growth.

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